Greetings, Halloween enthusiasts and guardians of the spooky! At Halloween Decor Shop, we want your haunting experience to be absolutely spellbinding. While we work our mystical magic to ensure you receive perfect products for your haunted domain, we understand that sometimes a return or exchange might be necessary.

Our Return Policy

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

Non-Returnable Items

Certain items cannot be returned due to their nature:

  • Halloween Candles (for safety and hygiene reasons)
  • Halloween Floral Arrangements (due to their perishable nature)
  • Any items marked as “final sale” or “clearance”
  • Gift cards
  • Personalized or custom-made items

The Return & Exchange Process

Step 1: Initiate Your Return

To begin the return or exchange process, please contact our friendly spirits at [email protected] with the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Halloween Decor Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

For exchanges: Desired replacement item: [Product Name]

Full Name: [Your Name]

Order Date: [Date of Order]

Thank you,

[Your Name]

Step 2: Wait for Approval

Our customer service spirits will review your request and send you a return authorization email within 1-2 business days. This email will include:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Ship Your Return

Once approved, please pack your item securely in its original packaging and include:

  • The return authorization form (included in your approval email)
  • A copy of your original order confirmation

Ship your return to our haunted headquarters:

Halloween Decor Shop
3869 Flint Street
Atlanta, US 30329

Step 4: Processing

Once we receive your return, our ghouls will inspect it within 3-5 business days. We’ll then process your refund or exchange according to your preference.

Refund Information

Refund Timeline

After we approve your return, please allow:

  • Credit card payments: 5-10 business days for the refund to appear on your statement
  • PayPal payments: 3-5 business days for the refund to process

What’s Refunded?

We refund the cost of the returned item(s). Original shipping fees are non-refundable, unless the return is due to our error or a defective product.

Exchange Policy

Exchanges are available for items of equal value. If you wish to exchange for a more expensive item, you’ll need to pay the difference. For less expensive exchanges, we’ll refund the difference.

Damaged or Defective Items

If your Halloween treasures arrive damaged or defective, please contact us within 7 days of delivery. We’ll happily send a replacement or issue a full refund, including shipping costs.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Need Magical Assistance?

Our friendly customer service spirits are here to help with any return or exchange questions:

Email: [email protected]

We typically respond within 24-48 hours during our business days (Monday-Friday).

Thank you for choosing Halloween Decor Shop to bring spooky magic to your home. We’re committed to ensuring your haunting shopping experience is nothing short of spectacular!

Last Updated: October 2023